News | Al Hafiz International Hospital JLT Abu Dhabi

Success in the Digital Age: Al Hafiz Hospital’s Strategy for Online Reputation Management

Wed, 17 May 2023 18:28:36 +0000

In the highly competitive healthcare industry, online reviews and online reputation management are very important to differentiate the business and aim or success and growth. In this article I am going to show how we guided our team and our healthcare better online review rating and reputation management within 6 months only which helped attracting more patients and establishing a strong and positive brand image of Al Hafiz Hospital and surgical center in JLT.

1- Providing excellent patient experience:

At Al Hafiz Hospital we ensured our patients were receiving personalized professional care in a comfortable environment which helped to encourage positive reviews and generate a stronger reputation within the patient word of mouth and online

2- Request Reviews from Satisfied Patients:

We made sure our team are trained to request clear instructions from satisfied patients for direct feedback and online reviews within our platforms. It really helped us a lot to help to increase our positive online feedback.

3- Simplify the review process:

We made sure the instruction to make a review was simple and easy. At our centers, we placed stickers and banners with easy steps mostly a QR code to encourage them to write their experience at our center.

Also, we were providing instruction throughout our online platforms Facebook, Instagram, and website

4- engage with online reviews:

At Al Hafiz International Hospital, since we know truly know the importance of patients’ experiences and reviews, we were expressing gratitude for our positive feedback and we were following and addressing Ing the issues raised as negative reviews. Showing responsive and caring engagement had enhance our center’s reputation and helped boost our Google reviews positively

5- Training staff on the importance of reputation management: To make sure our plan was running successfully we had to continuously train our staff especially the front desk on the importance of reputation management.

Educating them about online reviews, how to request them, and how to handle the negative ones in a professional way. Such training had helped us in enhancing Al Hafiz Hospital’s reputation and online reviews

Conclusions: By providing exceptional patient experiences, requesting reviews, simplifying the process, engaging with online platforms, and leveraging social media, the center had helped our center attract more positive patients and solidify our reputation as a trusted healthcare provided in Abu Dhabi’s competitive market

Written by:

Eyad Abdulwahed
Marketing Specialist

The post Success in the Digital Age: Al Hafiz Hospital’s Strategy for Online Reputation Management first appeared on Al Hafiz International Hospital JLT Abu Dhabi.

Armada Surgical Center awarded Diamond level status by Accreditation Canada

Tue, 31 May 2022 13:42:26 +0000

Armada Surgical Center JLT was awarded the highest level of Accreditation status from Accreditation Canada International (ACI) in May 2022, achieved on the first survey. This confirms that Armada is truly a world-class provider of health services and a vital player in the UAE healthcare ecosystem. We are proud and humbled to receive the highest status of accreditation: The Diamond Level Accreditation Canada.

For this prestigious award, Accreditation Canada conducted a rigorous assessment in the Armada Surgical Center & Al Hafiz Hospital in February 2022, through comprehensive evaluation procedures related to quality, safety, risk management and ethics of medical and support services, including finance, information technology, human resources, infrastructure and management. This award recognizes that Al Hafiz International Hospital has met the highest criteria for world class medical care and services, in accordance with best practice international standards.

The Accreditation Canada is a leading international institution for review and accreditation of hospitals and surgical departments as centers of excellence. The ACI accreditation system includes three levels of status, which are from lowest to highest, Gold, Platinum and Diamond. The Diamond level status is dubbed the highest level of accreditation award under the ACI program and awarded to highly committed and quality-oriented organizations that monitor outcomes, use evidence and best practices to improve services.

A not-for-profit organization, the Accreditation Canada offers a globally developed quality assessment program in line with local UAE requirements. The evaluation covers the healthcare organization’s frontline services, practices of values and medical ethics, in addition to the feedback from patients and their families as full partners.

The organization works with providers, policy makers and the public to improve the quality and safety of health and social services for all. More than 1,100 health care and social service organizations, representing over 7,000 sites and services across 5 continents, are experiencing the rewards of being accredited by Accreditation Canada.

Accreditation may take place every 3 years but Armada Surgical Center’s dedication to the continuous improvement of its health services never stops. To provide access to quality healthcare for all we are have now introduced Home Healthcare services and are open 24 hours.

The post Armada Surgical Center awarded Diamond level status by Accreditation Canada first appeared on Al Hafiz International Hospital JLT Abu Dhabi.

Al Hafiz Blood Donation Drive 2014

Wed, 21 May 2014 13:00:55 +0000

On February 5th, 2014 Al Hafiz International Hospital with joint support from DMCC and the Ministry of Health – Sharjah Blood Bank organized a Blood Donation Campaign.

A mobile blood donation vehicle spent the day at Armada towers allowing residents and workers in the Jumeriah Lake Towers community to visit and donate blood.
Giving blood is a great way to contribute to society and celebrate the gift of life. Just 1 hour of your day will help up to three patients

The post Al Hafiz Blood Donation Drive 2014 first appeared on Al Hafiz International Hospital JLT Abu Dhabi.